Privacy Policy

At Fortified Minds PLLC, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or services. By accessing our site, you agree to the terms of this policy.

 

🔍 Information We Collect

We collect both personal and technical information, which may include:

• Personal Identifiers: such as your name, phone number, email address, and mailing address when you voluntarily submit forms or communicate with us.

• Demographic Details: including age, gender, ZIP code, preferences, and interests to help personalize your experience.

• Device & Usage Data: such as your IP address, browser type, access times, and referring websites. This information helps us analyze trends and improve our services.

We may also collect details related to your mental health services and preferences if shared through secure forms.

 

🧾 How We Use Your Information

Your information is used solely for legitimate healthcare and administrative purposes, such as:

• Coordinating your mental health care, including appointments and follow-ups

• Responding to inquiries or requests

• Sending service-related updates or notifications

• Improving our website functionality and service delivery

• Conducting internal quality and satisfaction research (with your consent)

We do not sell, rent, or trade your personal data.

We may share limited information with trusted partners only when necessary (e.g., technical support, appointment reminders), and only under strict confidentiality agreements.

 

📱 SMS Communication Privacy

When you opt in to receive text messages from Fortified Minds PLLC:

• We collect your phone number, consent timestamp, and communication preferences.

• We use SMS to send appointment reminders, rescheduling notices, and important service-related updates.

• We do not use SMS for marketing unless you’ve explicitly given separate consent.

• We never share or sell SMS data to third parties.

You may opt out at any time by replying “STOP” to any message or by contacting us directly.

 

🍪 Cookies

Our website may use cookies — small text files stored on your device — to improve navigation and user experience. These cookies do not access personal information and can be disabled in your browser settings if you prefer.

 

🔐 Data Security

We take comprehensive security measures to safeguard your information. This includes encrypted communication (SSL), secure servers, and strict access controls. Only authorized personnel have access to your data for treatment or administrative purposes.

 

🔁 Updates to This Policy

This policy may be updated occasionally to reflect changes in our services or compliance standards. Any updates will be posted here, and we encourage you to review it periodically.

 

📞 Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, you can reach us at:

Fortified Minds PLLC
3611 Boulevard
Colonial Heights, VA 23834
Phone: (804) 547-9564
Email: fortifiedmindspllc@gmail.com